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Frequently Asked Questions

Jan 2014: Have You Heard About The New Fake Magic Cards?
Accepted Methods of Payment
What Is Your Address?
Can You Send My Order To A Different Address From My Credit Card Billing Address?
Refunds Policy
Privacy Policy
Problems with Orders
Changing Orders
Why Is That My Delivery Estimate?
Combining Multiple Orders
Condition of Cards
Jan 2014: Have You Heard About The New Fake Magic Cards?

Yes. You can read our announcement about them here:
Identifying Counterfeit Magic Cards (January 2014)
Accepted Methods of Payment

You can pay by:

     - Visa, Mastercard, Discover or American Express (using our secure server)
     - Personal Check (including electronic checks through PayPal)
     - PayPal
     - Money/Postal Orders

We reserve the right to cancel your order if payment is not received. If you do not pay immediately after your order, email and let us know why and when you will pay so that we do not cancel the order. Payment by any method can be made after the time of your order from the Your Account section of the site.
What Is Your Address?

adventuresON.com
6026 Fair Oaks Boulevard
Carmichael CA 95608
United States of America
Can You Send My Order To A Different Address From My Credit Card Billing Address?

Your order will always be shipped to your credit card billing address, unless you verify your credit card with us. If your card is not verified, we will ignore requests for a separate shipping address, and ship your order to the billing address.

You can verify your credit card with us by following the appropriate link in the Your Account section of the site.
Refunds Policy

We will give refunds to customers who are dissatisfied with the condition of the cards, subject to the following conditions:

- They must be notified by email within 30 days after the order is made (not after the payment is received)
- The email must state the nature of the complaint and must have the order number included for our reference
- Returns are shipped at the customers expense and a copy of the order receipt must be included
- A 10% restocking fee will be charged for most returns

adventuresON.com is not responsible for returns lost in transit or which do not arrive in a timely manner. Any cards sent without a copy of the order receipt, without email notification or outside the time limit will be returned.
Privacy Policy

All the information forming your user profile such as your full name, mailing and email addresses will be kept according to the Data Protection Act 1985. We store information in the form of order receipts and invoices and on our Internet server. You have full access to and can change at any time the information kept on the server by contacting us at customerservice@adventuresON.com. We do not divulge any personal details whatsoever to any third party, unless required by law.
Problems with Orders

If you discover any problems with your order, for example, the wrong cards or wrong number of cards were sent, then contact customer services at customerservice@adventuresON.com
Changing Orders

We keep prices low by operating a fast, automated system. Because of this, we are unable to make any changes to orders once they have been placed. Products cannot be changed, removed or added. Shipping options cannot be changed.

As much as we would like to help customers with requests for order changes, the only way an order can be altered is if it is cancelled completely and a new order made.

If your order is still status "Awaiting Payment", you can cancel the order yourself in the Your Account section, and automatically add the contents of the order to your cart if you want.
Why Is That My Delivery Estimate?

Delivery and Despatch estimates are just that - estimates. We do not control the Postal Service, so estimates can never be completely accurate. A high percentage of orders arrive before their estimated date.

If your estimate seems a bit late, the reasons for that will be:
-Time added to the estimate for possible unforeseen USPS delays.
-Time added to take account of differences in global time zones.
-Time added to take account of weekends.

If you will have to wait for a card to be found, we will tell you about it very clearly during checkout. Everything else, we have in stock. We don't take your money without first making it totally clear what you are paying for.
Combining Multiple Orders

When shipping multiple orders to the same customer at the same time, we may combine these orders at our discretion. Where possible, we will issue partial shipping cost refunds in this situation, but this is entirely at our discretion and we reserve the right to combine orders without making shipping refunds. In the case of multiple orders being made to gain additional promotional items, we will not issue shipping costs refunds.
Condition of Cards

All cards are Mint/Near Mint unless otherwise stated. Help


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This page is copyright 2003 registrant of adventuresON.com. Magic the Gathering is TM Wizards of the Coast. All other copyright materials are the properties of their respective owners. As an Authorized Internet Retailer of Wizards of the Coast, we may only ship sealed Magic: the Gathering products within the United States. As an Authorized Internet Retailer of Wizards of the Coast, we cannot sell sealed Magic: the Gathering products business to business.
adventuresON.com is an Authorized Internet Retailer for Wizards of the Coast